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Norwich
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Lawrence House
5 St Andrews Hill
Norwich
NR2 1AD

01603 343301
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    May 25, 2021
    by Gareth Llewellyn

    Reviewing creative graphic design work can be difficult especially if you’re not creative yourself. The desire to get things perfect can lead to a paralysis where you get into endless rounds of “tweaking”.

    By doing this, you run the risk of wasting loads of time, costing yourself more money, and more often than not making no real improvements - or at worse, diluting the effectiveness of the design - taking it from brilliant to bland…

    So how do you avoid this and get a great design that incorporates your feedback in an efficient way?

    Start at the beginning…

    The best way to get a good design is to start with a good brief - provide your designer with as much information as possible, but most importantly, tell them what you are trying to achieve. What message are you trying to convey? What are you trying to visually communicate? Do you have a clear “call to action” (CTA)?

    If you have brand guidelines, great! Share them with your designer. If not, don’t worry - but make sure your designer understands your brand, from simple things like logos, colours, and fonts through to your customer personas.

    Hopefully, your designer has provided you with some early concepts to choose from - working through those and making the right choice is the topic of another blog post on concepts.

    You’ve received the first draft of the design - now what?

    So you’ve received the first draft of your design(s). Hopefully you love it, but maybe you want to make some changes, so how do you approach it?

    In the excitement of seeing your ideas come to life it can be tempting to start feeding back changes straight away, but an incoherent stream of unstructured comments probably won’t be very helpful, so take a breath.

    Give yourself time to take the design in; think about your brief - is it achieving what you wanted? Does it have the CTA that you need? Are they effective? And is it “on-brand”?

    Should I ask others to review it?

    It can be very tempting to ask colleagues or friends for their opinion of the design, especially if you don’t feel very confident or qualified to do it yourself. But beware! Invite too many opinions and you risk getting into “design by committee”, and that rarely turns out well.

    Instead, I’d suggest you have no more than one other person help you review a design - and make sure they understand what the brief was. Don’t have them reviewing it, thinking it has a different purpose than you.

    ---

    Rounds of amends

    When planning and pricing design work, it’s common for agencies to factor in two rounds of amends - one to address any significant changes, and then the second round for any final minor details. Of course, there may be times when further changes are required, but they should be the exception.

    We’ve heard stories of our clients going through over 20 rounds of amends for a given asset - a clear sign that something has gone very wrong with the design process. If this is happening to you it's time to take a step back and have a frank conversation with your designer/agency, and maybe have a bit of a reset.

    If you find yourself truly stuck and don't know where you are going with your design, or have many conflicting opinions amongst stakeholders, consider using a Decision Sprint by Brew Digital to get agreement and get things moving.

    Giving your feedback

    Once you’ve taken time to consider the design, if you want some simple changes - great! Compile these into the format agreed with your designer and send them over. However if your changes are a bit more involved or fundamental, then be sure to talk to your designer. Talk through your concerns - it may be that they didn’t quite get your meaning from the original brief.

    I would always recommend getting all of your comments together and providing them in “one hit” - drip-feeding feedback means the designer doesn’t know when you’ve actually finished reviewing, and worse-still they may have to redo things multiple times if later comments have an impact on earlier comments.

    Using tools for giving feedback

    Providing feedback via email, a Word document or verbally can work, but is often problematic. Are you talking about the exact part of the design that the designer thinks you are? There often isn't an easy way to check if every comment has been addressed and it's very easy for the written word to be misunderstood.

    Annotating the design (drawing/writing over the top of it) can work for simple changes, but can get very confusing if there are many comments.

    At Brew Digital, we share designs with our clients using an online tool - InVision. It has lots of benefits, but its review functionality is particularly useful - you can pinpoint where your comment is, add whatever text you want, @-mention other people if you need someone else's opinion, and then your designer can respond, ask questions, etc., and when you are happy that your comment has been addressed, mark it as resolved.

    Commenting on a design using InVision

    Don't hold back

    At times you might feel a bit nervous telling your designer or agency that you don't like a design that they produced. This is natural - it's difficult giving someone negative feedback, especially if it feels like they have poured their heart and soul into it. But, if they are professional they will understand that what they produce won't always be the right thing for the customer, will accept the feedback, and will take it on-board. So have that dialogue with them, and be honest - after all you are paying for the work, so make sure it is what you want.

    When done right the design process can be hugely satisfying and rewarding as you see ideas that you had only imagined come to life. The review process is very much part of that - taking something good and making it great.

    So work closely with your designer or agency and have open communication so that you work in partnership with each other to produce something that you can both be thoroughly proud of.


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