How custom Confluence theming solves the three biggest intranet pain points
- Atlassian
Your company’s intranet should be the beating heart of internal communication, knowledge sharing and collaboration. But if your team struggles to use it, it quickly becomes a bottleneck instead of a business asset.
We’ve worked with countless teams who face the same frustrating issues when using Confluence:
❌ "Employees can’t find what they need."
❌ "Our Confluence setup doesn’t reflect our company’s brand or structure."
❌ "Nobody uses it as much as we hoped—they just go elsewhere for answers."
Sound familiar? Let’s break down these three major pain points and how custom Confluence theming solves them.
Pain point #1: Employees can’t find what they need
Imagine walking into a massive library where books are scattered everywhere, shelves aren’t labelled and there’s no catalogue to help you search. That’s what using an unthemed, unstructured Confluence can feel like.
The problem:
Employees waste time searching for information.
Important documentation is buried under outdated or duplicate content.
Navigation feels unintuitive, leading to frustration and low adoption.
The solution: A clear, custom navigation system
With tailored theming, we transform Confluence into an intuitive, structured platform.
✔️ Logical information architecture – Ensuring pages are categorised in a way that makes sense for your team.
✔️ Custom menus & dashboards – Giving employees one-click access to their most-used content.
✔️ Smart search enhancements – Making it faster and easier to find the right documentation.
The impact: Less time wasted searching, faster workflows and a knowledge base that employees actually use.
Pain point #2: Confluence feels disconnected from the brand
Your brand isn’t just your logo and colours—it’s the way your company communicates, operates and engages with employees. But default Confluence doesn’t reflect that identity, making the intranet feel foreign and impersonal.
The problem:
Confluence looks like an off-the-shelf tool rather than part of the company.
Branding inconsistencies create a disjointed internal experience.
Employees feel like the intranet is an “extra tool” rather than an integrated part of their workflow.
The solution: A branded, cohesive experience
Custom theming ensures your Confluence instance feels like a natural extension of your company’s digital ecosystem.
✔️ Brand-aligned design – Incorporating company fonts, colours, icons and layouts.
✔️ Integrated UI/UX – Making Confluence feel like part of your internal toolset, not an afterthought.
✔️ Stronger cultural identity – Reinforcing company values through a familiar and engaging user experience.
The impact: A unified digital workspace where employees feel more connected and engaged.
Pain point #3: Low adoption and engagement
If an intranet isn’t easy to use—or worse, if employees actively avoid it—it’s not doing its job. Many companies invest in Confluence but fail to see high engagement because the platform doesn’t feel inviting or intuitive.
The problem:
Employees revert to Slack, email or shared drives instead of using Confluence.
Training time is high because Confluence feels complicated or unstructured.
Collaboration suffers because people don’t know where to find or contribute information.
The solution: A user-centred Confluence experience
A custom-themed Confluence boosts engagement by making the platform more inviting, functional and rewarding to use.
✔️ Personalised dashboards – Custom landing pages that surface the most relevant content for different teams.
✔️ Simplified navigation & design – Reducing cognitive load so employees spend less time “figuring things out.”
✔️ Engagement tracking & optimisation – Analysing usage data to continuously improve adoption.
The impact: Employees want to use Confluence, leading to better collaboration, knowledge sharing and company-wide productivity.
The bottom line: Theming transforms Confluence from frustrating to fantastic
A well-designed intranet isn’t a luxury—it’s a necessity for efficient teamwork. Confluence theming doesn’t just make things look better—it makes work better.
🚀 Ready to fix your Confluence pain points? Let’s chat.
