Hosting, support & maintenance

Hosting and support questions

• Where do you host your websites?

  We work with a range of market-leading hosting providers to provide secure and reliable hosting in regions close to the end user. We work closely with customers to ensure we're putting the right hosting proposal forward based on traffic, cost, location, and any data governance or compliance requirements.

• Are there any ongoing costs?

  Yes, ongoing costs typically cover your hosting, support, and maintenance. We offer a retainer model that allows you to easily budget for this work. This gives you peace of mind that your digital platforms will be proactively managed, secure, and supported by our expert team.

• Do I need to backup my website?

  You don't need to worry about it, we handle everything. We believe one backup is no backup, so we use both on-site and off-site backups for complete redundancy. We also verify these backups monthly to guarantee data integrity, ensuring your website can be restored quickly and reliably in an emergency.

• Will you move my website for me?

  Yes, we can manage the entire migration process for you. We have extensive experience moving websites to our secure, high-performance hosting environments. Our process ensures a smooth transition with minimal downtime, and as an ISO 27001 certified company, we guarantee your data is handled securely throughout.

• How do your websites boost lead conversions?

  Our websites are engineered for performance, which is critical for conversion. We use advanced caching and Content Delivery Networks (CDNs) to ensure lightning-fast load speeds. A faster, more reliable user experience keeps visitors engaged, and we also work with our Digital Marketing team to strategise and build landing pages that are technically optimised for conversion.

• What ensures your sites are fast and mobile-ready?

  We ensure speed by leveraging optimised cloud infrastructure, Content Delivery Networks (CDNs), and advanced caching strategies. All websites we build follow a mobile-first design philosophy and are fully responsive, meaning they are designed and tested from the ground up to provide a seamless, high-performance experience on any device.

• What monitoring do you provide?

  We provide comprehensive, real-time monitoring for uptime, security, domains, and SSL certificates. This allows for immediate issue detection. We also use automated visual testing to check for unexpected page changes, ensuring your site's integrity is maintained and that it always looks and functions as intended.

• What support do you offer for site updates?

  Our support retainers provide you with a dedicated partner for the long term. We offer expert assistance for troubleshooting, content updates, and user management. This feels like an extension of your own team, ensuring you have responsive, expert help whenever you need it for any site updates.

• How does a maintenance retainer work?

  A maintenance retainer provides proactive, ongoing management of your website for a fixed, predictable cost. It covers essential services like applying security patches, managing CMS and plugin updates, and ensuring platform compatibility. This protects your investment and frees you from worrying about the technical health of your site.

• What security protocols do you use for websites?

  As an ISO 27001 certified company, our multi-layered approach adheres to the highest international standards. This includes HTTPS by default, a Web Application Firewall (WAF) for DDoS and bot protection, and active monitoring for the OWASP Top 10 risks, all reinforced by automated security patching and secure hosting environments.

• Do you keep my website up to date for me?

  Yes. Proactive maintenance is a core part of our service. We handle all critical security patches, manage CMS and plugin updates, and ensure your platform remains compatible with the latest technologies. We use zero-downtime deployment methods, so these essential updates never disrupt your visitors.

• What is the timeline for hosting and maintenance?

  Hosting and maintenance services begin the moment your site goes live with us. The initial setup is part of the main project timeline. Once launched, our monitoring, support, and proactive maintenance are continuous, ongoing services designed to protect and support your website for its entire lifecycle.

• Do you guarantee uptime?

  We build our solutions on highly resilient platforms and use comprehensive real-time monitoring to ensure maximum availability. While no provider can guarantee 100% uptime against all possible internet-wide issues, our architecture and proactive management are designed to provide an exceptionally high level of reliability.

• Do you work internationally?

  Yes. As a global company, we have extensive experience with international clients. We leverage global cloud providers to deploy hosting infrastructure in specific regions, ensuring data residency compliance and delivering optimal performance for your users, wherever they are in the world.

• How much does it cost to host a website?

  The cost of hosting depends on the specific needs of your website, including traffic, storage requirements, and complexity. We don't offer one-size-fits-all packages; instead, we work with you to define the most appropriate and cost-effective solution and provide a clear, transparent quote based on those requirements.

• How do you bill for it?

  We typically bill for hosting, support, and maintenance services through a retainer model. This provides you with a predictable, recurring cost that is easy to budget for. The specifics of the billing cycle, whether monthly or quarterly, can be agreed upon during the contract stage to best suit your needs.